Can I return my Ode?
I hope that the Product Descriptions and photographs on the “Order and Ode” page give you a clear idea of the type of product you will receive. They are all created with great care and are made to a high quality that we consider is reflected in the price. In the unlikely event that your purchase is not to your satisfaction, please contact me via email to discuss a refund/exchange. All returns must be made within 7 days of receipt of goods. Items must be in perfect condition to receive a full refund. Please note, the return postage responsibility lies with the customer. If your order is damaged or something is wrong, please contact me immediately. I’m always happy to help!
What is the delivery cost?
I deliver free locally to St Albans (AL1 and AL2 postcodes.) Unframed prints are carefully wrapped in tissue paper and posted in a hard-backed envelope. They are sent by Royal Mail and usually dispatched within 2 days of the draft being signed off. Postage is £1.50 Framed prints are dispatched by Hermes as a Small Package within 2 working days from when the draft is signed off. Standard UK delivery 2-3 days after this. Frames are carefully wrapped and packed in a sturdy cardboard box to avoid any breakages. The postage cost is £4.50- unfortunately posting frames isn’t cheap! Please note: To keep postage costs reasonable, frames will not be sent by tracked or recorded delivery unless specifically requested at checkout.